OPTIMALISASI PENGELOLAAN SARAN DAN REKOMENDASI BERBASIS GOOGLE FORM SEBAGAI UPAYA PENINGKATAN EFISIENSI LAYANAN DI IPSRS
Keywords:
Management effectiveness, Google Form, Digital TransformationAbstract
Managing suggestions and recommendations is a crucial element in maintaining the quality of hospital services, particularly in the Hospital Facilities Maintenance Unit (IPSRS), which is responsible for maintaining healthcare facilities and supporting infrastructure. Currently, the manual suggestion collection process at Prof. Dr. Soekandar Mojosari Regional General Hospital (RSUD) is still conducted manually through a suggestion box, often resulting in challenges such as delayed follow-up, data duplication, and low employee participation. This community service initiative aims to improve the effectiveness of suggestion and recommendation management through the implementation of a Google Form-based digital system. The implementation method includes coordination, outreach, training, implementation, and evaluation of the system's effectiveness. Thirty-five IPSRS employees and management staff were involved in this initiative. The results showed significant improvements in data collection speed, ease of access, and information transparency. The implementation of Google Forms has been proven to increase employee participation and accelerate the follow-up process for improving hospital facilities. This innovation is a strategic step in supporting the hospital's digital transformation and building an adaptive, efficient, and participatory work culture towards quality healthcare.
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